FAQs
When is my order going to be delivered?
Our products are typically shipped Monday to Friday from London, UK with Royal Mail. You can see typical delivery rates below:
UK
Production, shipping and delivery of our handmade products to the UK typically takes 2-7 days
US
Production, shipping and delivery of our handmade products to the US takes 10-20 days.
European Union (EU)
Delivery rates for EU countries very depending on the country but typically it ranges between 12-20 days. Please contact us if you need further information for your country.
Rest of the World
Delivery rates for the rest of the world vary between 15-45 days depending on your country. Please contact us if you need further information for your country.
Can I cancel my order?
In order to keep delivery rates as low as possible, we process all orders as quickly as possible (typically same day or within 24 hours). Once an order is processed we are not able to cancel it. However, if you contact us shortly after placing an order and we haven’t processed it yet, we are happy to cancel your order and place a full refund.
What is your refund policy?
We offer a full refund for undelivered items or for items that don’t match the product description. We are happy to send a replacement item instead of a refund should the customer prefers this option.